Service and repair

7.6 Service and repair

• Please do not hesitate to contact Hydramotion at any time for advice or assistance.
• Please always quote the serial number of the instrument whenever you contact Hydramotion.
• There are no user-serviceable parts in the XL7 transducer or its associated signal processor. If a fault is suspected, please contact Hydramotion or its representative. Do not attempt to repair the unit.
• If reporting an apparent fault, please contact the Hydramotion Service Department at:

Hydramotion Ltd
1 York Road Business Park
Malton
York YO17 6YA
England
Telephone: +44 1653 600294
email: service@hydramotion.com

and please provide the following information:

1. Serial number of the unit

2. How long the instrument has been in service

3. The type/composition of the fluid(s) being measured

4. Measurement conditions (especially temperature)

5. Observed and expected viscosity values

6. Stability of the measurement(s)

7. When the fault was first noticed

8. Whether the fault is continuous or intermittent.

7.7 Returning an instrument

Before returning an instrument to Hydramotion:

1. Contact Hydramotion Service Department (details above) for return authorisation and documents.
2. Clarify any such matters as costs, liability, insurance, import/export documentation, customs  declarations etc.
3. Email the Returned Goods COSHH Declaration, duly completed, to Hydramotion Service Department.

When shipping:

1. Use the original packaging.
2. Ensure the instrument is securely packed.
3. Include documentation clearly stating the serial number and the reason(s) for return.